Contact us
Members of employer sponsored Savings and Retirement plans
If you are a member of a corporate scheme, please contact your scheme administrator. Otherwise, please contact the Zurich Corporate HelpPoint team
Zurich International Personal Pension Scheme
If you are a member of an Isle of Man employer sponsored or individual pension plan, please contact us
Zurich Eurolife
For Zurich Eurolife policies phone +352 26 642 750
Personal policy owners
We offer a dedicated Zurich HelpPoint team in the following locations, which are available during standard opening hours (all shown in local time and excluding bank/national holidays). Please note that calls may be recorded for quality or training purposes.
Emails should be sent in English and include either your username only OR your policy number only in the subject box to enable us to deal with your query efficiently. Please avoid stating too much personal information and never quote your password or other security details as security of emails over the internet cannot be guaranteed. We will respond to emails within 48 hours.
IOM/Europe/ROW
Phone: + 44 1624 691111
Email:helppoint.iom@zurich.com
Operating hours: 08:00 to 17:00 Monday to Friday (UK time)
Latin America
Phone: + 44 1624 691050
Email:helppoint.iom@zurich.com
Operating hours: 09:00 to 18:00 Monday to Friday (UK time)
UAE
Phone: + 971 4 363 4567
Email:helppoint.uae@zurich.com
Operating hours: 08:00 to 17:00 Monday to Friday
Bahrain
Phone: + 973 1756 3321
Email:helppoint.bh@zurich.com
Operating hours: 08:00 to 17:00 Sunday to Thursday
Qatar
Phone: + 974 4428 6322
Email:helppoint.qa@zurich.com
Operating hours: 08:00 to 17:00 Sunday to Thursday
Hong Kong
Phone: + 852 3405 7150
Email:helppoint.hk@hk.zurich.com
Operating hours: 09:00 to 17:30 Monday to Friday
For details of postal addresses for the above offices, please see the "Legal entities" page.
Distributors/Intermediaries
If you are a consultant for a distributor or intermediary with Zurich terms of business, please contact your ZIO administrator. Otherwise, please contact Zurich International Life IT Servicedesk.
Phone: +44 1624 691234
Email:gbe.ithelpdesk@zurich.com