Members of employer sponsored Savings/Retirement Plans

If you are a member of a corporate scheme, please contact your scheme administrator. Otherwise, please contact the Zurich HelpPoint Corporate team.
For Zurich International Life Limited policies calling from outside the UAE phone: +44 (0) 1624 691013
For Zurich International Life Limited policies if calling from the UAE phone: +971 4363 4400
For Zurich Eurolife S.A. policies phone: +352 26 642 750
Or for all policies, please Email:corporate.pensions@zurich.com


Personal policy owners

We offer a dedicated Zurich HelpPoint team in the following locations, which are available during standard opening hours (all shown in local time and excluding bank/national holidays). Please note that calls may be recorded for quality or training purposes.

Emails should be sent in English and include either your username only OR your policy number only in the subject box to enable us to deal with your query efficiently. Please avoid stating too much personal information and never quote your password or other security details as security of emails over the internet cannot be guaranteed. We will respond to emails within 48 hours.

IOM/Europe/ROW
Phone: + 44 1624 691111
Email:helppoint.iom@zurich.com
Opening hours: 08:00 to 17:00 Monday to Friday (UK time)

Latin America
Phone: + 44 1624 691050
Email:helppoint.iom@zurich.com
Opening hours: 09:00 to 18:00 Monday to Friday (UK time)

UAE
Phone: + 971 4 363 4567
Email:helppoint.uae@zurich.com
Opening hours: 08:00 to 17:00 Sunday to Thursday

Bahrain
Phone: + 973 1756 3321
Email:helppoint.bh@zurich.com
Opening hours: 08:00 to 17:00 Sunday to Thursday

Qatar
Phone: + 974 4 496 7555
Email:helppoint.qa@zurich.com
Opening hours: 08:00 to 17:00 Sunday to Thursday

Hong Kong
Phone: + 852 3405 7150
Email:helppoint.hk@zurich.com
Opening hours: 09:00 to 17:30 Monday to Friday

Singapore
Phone: + 65 6876 6750
Email:helppoint.singapore@zurich.com
Opening hours: 09:00 to 17:30 Monday to Friday

For details of postal addresses for the above offices, please see the "Legal entities" page.


Distributors/Intermediaries

If you are a consultant for a distributor or intermediary with Zurich terms of business, please contact your ZIO administrator. Otherwise, please contact Zurich International Life IT Servicedesk.
Phone: +44 1624 691234
Email:gbe.ithelpdesk@zurich.com