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Dear MR Wei

We are pleased to let you know that you can now access your account on Zurich International online (ZIO). We recommend that you do this as soon as possible and no later than 30 days from receipt of this email.

Your username
You will access your account through ZIO using your individual username:

weiweiwe9520

Activating your account
You can activate your ZIO account using the link below:
https://online.zurichinternationalsolutions.com/activation/activateaccount.aspx

You will then be asked to:

  • enter your username weiweiwe9520
  • set a password (you will be provided with guidance regarding the combination of characters and numbers acceptable)
  • create a Memorable number

Note: One of the identification questions asks you to confirm your Employee Number/Payroll reference, so please ensure you have this available before activating your account. If you don't have this information available, please check with your Company contact or Zurich Corporate HelpPoint team.

Logging in for the first time
Once you have activated your ZIO account, you will then be able to log in by using the link below:
https://online.zurichinternationalsolutions.com/login.aspx

When you first log in you will be asked to enter the username, password and Memorable number you used to activate your account.

Once you have successfully logged into ZIO you will be asked to set some security questions, which will be used by the Zurich Corporate HelpPoint team if you require assistance in future.

We strongly recommend that you change your username to one that you will remember. To do this, select ‘My preferences’ and ‘Change username’.

Getting the most from ZIO
You can manage many aspects of your account using ZIO. For example, you can (if available):

  • View your account and download current and historic valuations
  • See any contributions made by both you and your employer
  • Access a range of tools to help you plan your retirement, including our Retirement Planner and Rate of Return calculator tools
  • Visit the Fund Centre where you can view the investment performance of the funds you may be invested in or wish to switch into, download fund factsheets, and create your own reports
  • Switch your current investment holdings through a single transaction
  • Update important information, including personal information and beneficiary nominations
  • Download forms and plan literature
  • Change your username

Tips to help you

  • If you select the ‘Help and Information’ tab, you will see a link to the ‘Library’ section that contains several documents, including a User Guide, which will help you to find your way around the website and get the most from it.
  • When you first visit ZIO, please review your personal details to ensure we hold the correct information for you. To do this, select the ‘Personal Details’ tab, and, if necessary, edit your personal details by using the ‘Edit details’ button. Please note that if you make any changes, it will be one day before they appear on the system.

We strongly recommend that you log into ZIO on a regular basis to keep up to date with your account.

If you have questions about access to the site, contact the Zurich HelpPoint Corporate team. For Zurich International Life Limited policies calling from outside the UAE: +44 (0) 1624 691013. For Zurich International Life Limited policies if calling from the UAE +971 4363 4400. For Zurich Eurolife SA policies phone: +352 26 642 750. Or for all policies, please Email: corporate.pensions@zurich.com

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The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee and access to this email by anyone else is unauthorised.

If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful.

At present the integrity of e-mail across the Internet cannot be guaranteed and messages sent via this medium are potentially at risk. Therefore we will not accept liability for any claims arising as a result of the use of this medium to transmit messages by or to the Zurich Global Life international group of companies or Zurich Bank International Limited.

For further legal information on the Zurich Global Life international group of companies and details of the registered offices please visit http://www.zurich.com/international/aboutus/legalentities

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